Training Approach

Our four steps approach to training:

At The Learning Ladder we work towards long-term relationships with our clients. We firmly believe it is vital that learning can be transferred into the work place. Our training covers the four key areas of business:

  • People
  • Finance
  • Sales and Marketing
  • Operations

To support our courses, we offer free telephone and email support to all delegates for a minimum of 1 year.

  • Learning styles, status, specialist disciplines, personal requirements and business objectives are always taken into consideration
  • We can engage with delegates prior to attending an in-house course either by pre-course delegate meetings, telephone contact or questionnaires
  • The Learning Ladder promotes active and accelerated learning, so all delivery is interactive and based on real examples.
active_learningactive_learning_2So if your training to date is always listening to a speaker while you’re sitting still….it doesn’t have to be like that! As an example, these pictures (click them to enlarge) show an exercise from an accelerated learning-style session we ran for a major client on customer service.

To enhance your standard learning experience you can use professional actors to further embed your learning objectives. Actors give participants the opportunity to practice the skills covered and receive focussed, individual feedback. Our actors are all professionally trained and have business backgrounds. Using actors makes training challenging, fast and fun, enabling behavioural change in your organisation at a far deeper level than is possible with traditional training.

We believe we all learn best when we enjoy the experience
and that’s why using actors works so well because the sessions involve participants without putting them on the spot. It’s a great way to bring your message home and create a lasting impact. To make learning stick for the long term there is no substitute for getting people involved and letting them practice in a supportive environment.

There are a number of ways you can use actors to enhance your training:

Performance Theatre
This requires no direct role-play by participants as our actors perform short, semi-scripted scenes depicting specific learning situations. Through group facilitation the actors are questioned and then coached to re-run the scene to achieve best practice. The facilitator helps participants understand how they can directly change a behaviour, outcome or relationship.

Forum Theatre
The perfect choice for large groups of 40 or more, especially where there is likely to be dissent and disagreement. Adapted from Augusto Boal’s work, the process is designed so that participants work towards understanding and agreement through observing and taking part in scenes designed to illustrate opposing views.

1-2-1 Roleplays
We usually work in groups of three including an actor, a participant and an observer who rotate roles with each new scene. A critical element of this type of work is the constructive feedback at the end of each role-play.

Client Feedback
“This made me realise how useless my MBA is without being able to convert the knowledge into action – role play was excellent and made me realise how much I need to learn in the moment.”