Virtual Management Training Programme
Programme duration – 3 months
6 x 2 hour virtual training workshops/modules
Independent learning activities
Email/telephone support for 12 months
Pre course engagement
1-1 virtual meeting to identify specific needs and objectives
Cost: £497 + VAT
Dates:
Tuesday 16 April 2024
Tuesday 30 April 2024
Tuesday 14 May 2024
Tuesday 28 May 2024
Tuesday 11 June 2024
Tuesday 25 June 2024
To book a place, please complete our booking form here.
For multiple bookings please email karyn@thelearningladder.co.uk
Course summary
Managers will thrive if they can involve others, instil values, build trust, motivate performance and empower people to contribute their talents and efforts.
Module 1 – An introduction to management
Explore different management styles and behaviours that will enhance your role as a manager. This workshop will investigate the challenges, review setting boundaries and scope building respect. From having the right mindset to creating an environment where staff feel valued, this initial module will help establish the best foundations to empower your team.
Outline
• An activity to discover different management styles and techniques
• Identifying common issues
• Leadership behaviours and when to be supportive or directive in your approach
• Engaging staff to empower achievement
• The communication pyramid and styles
Outcomes
• Appreciate differing management styles
• Recognise differing leadership behaviours and when which behaviour is most appropriate
• Be able to explain and demonstrate the fundamentals of good management and the behaviours and influences of engaged employees
• Understand the differing levels of relationships, where their relationships need to be and have a plan to improve those that are more fragile
Module 2 – Maximising performance
Learn how busy managers balance their workloads, gain more control of their time and improve performance.
Outline
• The time management matrix
• Prioritising to reduce stress
• Delegation – the “what” and the “how”
• Managing delegated work and empowering teams
Outcomes
• Explore and evolve a time management tool
• Work on an objective strategy for prioritising
• Recognise how to identify what should be delegated and how to delegate it
• Know a strategy for feeling confident and letting go
Module 3 – Managing Communication
Discover “best practice” for professional communication techniques and how to create a clear strategy and plan for all common forms of team communication
Outline
• Professional and assertive communication techniques
• Avoiding common meeting pitfalls
• The different formats to convey messages – what works best, when and where
• Creating a personal communication strategy and plan
Outcomes
• Appreciate how to be effective when dealing with others and achieve better outcomes
• Be clear on what the three main barriers are to communication and how to overcome them
• Be conscious of common meeting pitfalls and how to manage challenging meetings and/or participants
• Consider the various options in conveying a message to ensure it is received accurately by the intended audience
• Have a communication strategy to take back to the workplace
Module 4 – Building Teams
Our staff are individuals who are working together towards being a “performing team” and this module will cover how we maximise their potential and communicate their achievements.
Outline
• The different personality styles within your team
• What employees want rather than what we think they want
• Motivating self and others – intrinsic or extrinsic motivators
• The characteristics of a team – forming, storming or performing
Outcomes
• Be able to appreciate that their team is made up of different communication styles
• Managers will appreciate differing motivation factors and not the concept of ‘one size fits all’
• Recognise differing motivating factors in both themselves and others
• Create the key values and behaviours required within their individual team
• Benefit from team stability and employee engagement through effective leadership
Module 5 – Managing challenges and conflict
All managers face challenges that can create conflict. This module is designed to show managers how to deal effectively with work related behaviour problems, set expectations and have honest conversations.
Outline
• The benefits of challenge
• How to enable teams to be proactive and not reactive
• Different personality types and how to realise their potential
• Setting expectations
• Having honest conversations
• Techniques for preventing conflict
Outcomes
• Be able to feel more positive about dealing with conflict
• Want to resolve interpersonal problems quickly resulting in better relationships
• Enhance the creative ability of their team
• Improve professional relationships
Module 6 – Meaningful 1-1s
How to open up two-way conversation that will ensure on-going constructive feedback and provide an opportunity for coaching.
Outline
• An activity to demonstrate the importance of focusing on the person rather than the employee and therefore building trust
• Transactional analysis
• Communication skills to open up the conversation and build trust
• Avoiding destructive feedback
• When and how to give constructive feedback using the SBI Model
• Coaching using the GROW model
Outcomes
• Appreciate the importance of building trust with staff
• Be able to recognise the differing responses/reactions from both themselves and their staff through transactional analysis
• Demonstrate open and honest communication skills to build trust and provide clear communication
• Explore the SBI model to provide feedback to staff when giving both re-directional or praising feedback
• Discover GROW – development through coaching