Appraisal Skills

Appraisals are a vital part of your organisation’s performance management process, and have potentially huge benefits if carried out effectively. This one-day course explores all of the elements of the appraisal process, from reviewing performance and giving feedback, to setting objectives and motivating staff. It is designed for all managers, team-leaders and supervisors who are responsible for carrying out appraisals or performance review interviews.
You learn how to:-

  • Plan and prepare for effective appraisal interviewing
  • Structure the appraisal for best results
  • Give constructive feedback
  • Set clear objectives
  • Develop your questioning and listening skills
  • Gain all the knowledge, practical skills and confidence you need to conduct meaningful appraisals

Business Strategy

With the ever increasing pace of change, planning and re-planning is a critical feature of the business manager’s job.

The course focuses on formulating a departmental and organisational plan.

Course Objectives:

Delegates will be able to:

  • Define the company strategy
  • Realise the benefits of formal business planning
  • Implement a strategy wheel for their business having produced one already
  • Develop and understand a company SWOT analysis
  • Know how to evaluate options
  • Discover the power of synergy

Change Management

Managing change is one of the critical aspects of leadership. This course will help you explore different tools and techniques so that you can enhance your leadership style when managing change.

  • Principles of change management
  • Planning and building a change management road map
  • Leadership roles in the change process
  • Tools and techniques for leadership and management of change
  • Understanding the impact of change from different perspectives
  • Effective one to one coaching
  • Management of team dynamics
  • Identifying and engaging stakeholders
  • Creating and sustaining change momentum
  • Recognising and responding to success and failure


This one-day course provides team-leaders, supervisors and managers with the practical skills and knowledge essential to identify and develop the needs of individuals and teams.
You learn how to:-

  • Plan and run effective coaching sessions
  • Identify key coaching styles
  • Use clear communication
  • Increase performance through effective coaching

Excellent Management Communications Skills

This two-day training programme is designed to help all managers in the crucial area of powerful and effective communications. It enables both experienced and newer managers to identify and develop existing skills, and provides effective ways of tackling key issues with confidence.

Managers leave the programme with a higher awareness of their own strengths and development areas in communicating with others, and with practical ideas to increase their levels of effectiveness to meet the challenges presented in today’s workplace.

As a manager attending this course, you learn how to:-

  • Identify the situations relevant to you which require high levels of inter-personal skills, and recognise how effective your current responses are
  • Use practical strategies to change, enhance or develop ways of communicating to achieve desired results
  • Understand and know how to use assertive behaviours,and have practice in using assertiveness to communicate with confidence and influence
  • Use a variety of techniques to deal effectively with difficult, angry or challenging people
  • Motivate staff by means of positive feedback, constructive criticism, effective coaching and running group meetings

You leave with a personal plan of action to enhance your effectiveness in communication on returning to work.

From Team Member to Manager

What are the issues you face when you make the step up from being part of a team to being it’s manager? It can be a challenging transition. This course is for you if you have recently been, or are soon to be, promoted to your first management or team leader role.

It covers the relationships between colleagues and line managers and the fundamental skills you need to be a successful leader.
By the end of this course delegates will have:

  • An insight into the various roles and responsibilities of a first-line manager
  • identified ways to manage and prioritise tasks that can be used in the workplace
  • considered the attributes of an effective leader/manager
  • learnt when to adapt your natural management style to manage a situation more effectively
  • discussed strategies for effectively dealing with the common pitfalls that first-time managers come across
  • learnt how to communicate assertively so you can establish credibility and authority with your team and with other managers.

Managing and Planning Smaller Projects

This one-day course introduces basic project management and planning techniques for the smaller project. It avoids rigidly structured, administrative-intensive methodologies, often required in large-scale projects and provides delegates with a practical approach to enable them to plan and manage smaller projects so as to complete them on time and within budget.

Who should attend?

All personnel involved, who are new to or have limited experience, in either the planning or management of smaller projects.

Course Objectives:-

  • Demystify project management
  • To demonstrate easily used project management tools
  • To provide the framework for project planning
  • Avoid common errors

Course Content:-

  • What is a Project?
  • Avoiding Project Failure
  • Starting the Project
  • Objectives and Options
  • Setting ‘Criteria for Success’
  • Identifying the risks
    ~ Change Controls
    ~ Documentation
    ~ Contractual Terms
  • Minimising the risks
    ~ Contingency Planning
  • Analysing the Project
    ~ Tasks, timescales and costs
  • Basic Project Planning and Management Tools
  • Measuring success
  • Closing the Project
  • Action planning

The course is supported by a detailed workbook, which together with practical exercises and model answers compiles into an excellent, post-course reference guide.


One day

Managing Conflict and Aggression

This one-day course is designed specifically for managers, team-leaders and supervisors who need to know how to deal effectively with work related behaviour problems.

You learn how to:-

  • Improve the effectiveness of working in teams, and between teams
  • Resolve interpersonal problems quickly, resulting in better relationships
  • Improve long term relationships between yourself and others in the workplace
  • Define specific personality types and ways of dealing with them
  • Enhance the creative ability of teams

Managing Objectives

This course will help managers and team leader recognise their role and contribution to effectively manging performance and conduct at work.

  • The key communication skill for success
  • Using proactive progress summaries
  • 7 steps to constructive feedback
  • Managing behavioural objectives
  • Dealing with poor performance
  • The power of praise

Managing People

Every manager needs a set of core skills and insights into the essential components of the job of managing people. This two-day course explores managing and leadership, teambuilding and delegation, and where motivation fits into the equation. It is designed for newly promoted managers or managers who have had no formal training in management skills, and covers the essential issues that every people manager needs to understand.

You learn:-

  • How to be a confident, effective manager and leader
  • The importance of setting goals and objectives for the future
  • How to delegate tasks and get them done
  • What motivates your people to improve performance
  • How to build and maintain a first class team

Managing Remotely

Managing a remote team can be challenging. Not being physically close to your team can cause communication issues and poor performance issues. Learn how to keep your staff motivated and how to develop a highly effective team.


  • Setting the scene
  • Remote vs. Virtual Teams
  • Team leader and team member success criteria
  • Building the Distributed Team
  • Build team spirit
  • Know and understand roles
  • Celebrate success
  • Build trust
  • Dealing with Conflict
  • Establishing Team Discipline
  • Managing Performance in a Remote Team
  • Management by objectives
  • Setting direction
  • On-going Communication, Feedback, Monitoring
  • When and how to use face-to-face communication
  • One-on-ones
  • Team meetings
  • Site visits
  • How to Choose and Use Communication Technology

Mentoring and/or Coaching for Performance at Work

A one day course for managers and supervisors on a workplace coaching and/or mentoring model that will enable them to assist their staff in identifying and achieving goals and improving performance.

Mentoring Skills

Mentoring is a sensitive development activity that requires a wide range of skills. This one-day course is for managers taking on a mentoring role with another person, and provides the knowledge and skills needed to be a successful mentor. The course provides the opportunity to practice new skills via exercises and role-play.

You learn:-

  • The benefits of mentoring for the mentor and mentee
  • How mentoring works
  • Coaching skills in a mentoring environment
  • Practical skills needed for successful mentoring

Organising, Running and Contributing to Meetings

This one-day course is for all managers, supervisors and team-leaders who recognise that the ability to hold effective and professional meetings is key to driving the business forward.

You learn how to:-

  • Use a structured approach to get the best out of every meeting
  • Identify different communication and behavioural styles
  • Use your own style to your advantage
  • Evaluate your meetings for success

Recruitment and Selection Interviewing Skills

This one-day course is for supervisors, team-leaders and managers with little or no experience, who need to learn how to interview successfully. It provides a structured process which enables delegates to confidently recruit the right person – first time.

You learn how to:-

  • Prepare and structure your interviews
  • Ensure the right approach results in positive outcomes in your interviewing
  • Although the course is mainly concerned with recruitment and selection interviewing, you also learn about appraisal, grievance and disciplinary interviews.

Setting Objectives

Learn how to create meaningful goals that are both stimulating and motivational and will result in successful outcomes.

  • The principals of planning
  • Practical applications for the different levels of planning
  • SMARTER objectives utilising the point of power
  • Using words with impact
  • Setting behavioural objectives
  • The creative check list