Karyn Buck – The value of Mentoring programmes Karyn talks about the value of Mentoring Programmes to individuals and companies. The podcast is in two separate audio files. The first part deals with the value of Mentoring Programmes in general, and the value that mentoring can bring to both mentees and mentors. The second part looks at how organisations can implement their own mentoring programmes. |
Play the first audio file: or download the 1st part to your player:  Play the second audio file: or download the 2nd part to your player: |
|
Adrian Moss – Social Media Briefing and Workshop Adrian talks about the explosion of social media and potential value to organisations. He explains how the Briefing session will give delegates enough knowledge to develop a social media strategy and plan for their own organisation and how the follow-on half day Workshops focus on practical ‘hands-on’ training of using social media tools and techniques. |
Play the audio file: or download to your own player: |
|
Valerie Brandvik – The power of excellent customer service Valerie talks about the power of excellent customer service and the critical competitive advantage it can give companies. Delegates on the course will learn how to find ways to give customers positive messages from bad news, how to deal with awkward people and convert negative approaches into positive ones. Delegates will be given personal feedback and coaching on how to become successfully customer focussed. |
Play the audio file: or download to your own player: |
|
Matt Wardle – IT for SME’s Matt talks about how he ensures that courses deliver maximum value to delegates by asking them to bring specific training needs and issues to the sessions. Rather than learn only an overview of the key features Matt likes delegates to pre-notify him of what they want to cover so customising the course to their needs. He will even cover issues people maybe having with other software and from the sound of it may even fix your computer if you ask him nicely enough! |
Play the audio file: or download to your own player: |
|
Alan Pook – Cash Flow Management Alan’s focus is on helping delegates fully understand financial reports and suggests ways to improve cash flow. He looks at the management of both debtors and creditors and techniques to ensure the company minimises ‘dead cash’ in the business and improves its working capital. He also spends time to explain the terminology used. He encourages delegates to bring along practical examples and so go back ready to apply the new skills with immediate effect. |
Play the audio file: or download to your own player: |
|
Victoria Marcham – Getting to grips with Employment Law Victoria talks about the workshop’s focus on giving practical advice and avoiding being a dry and theoretical review of legislation. Any organisation employing staff will gain value as it covers a full range of personnel topics from recruitment and contracts, through families and flexibility, sickness and other absence, to termination of employment. Delegates gain a full understanding of their legal obligations and best practice recommendations so they can avoid costly and distracting employee disputes and possible tribunals. |
Play the audio file: or download to your own player: |
